I have PDF’s I print for a client which we deliver daily and after updating to PlanetPress Connect 2018.2.1 I get the following error. I’m using the All In One Plugin as Output which sends the PDF to the printer via LPR. I have tested the data mapper, template and output preset in the designer and it prints fine but not in Workflow. (The new All in One Plugin has the Job Creation set to Default by the way.)
[0007] Starting plugin All in One - 09:27:37
[0007] Create the rest client
[0007] Source is Data mapping configuration: One Foundation Merged BS & GFS Mem Cert File Data Mapping.OL-datamapper.
[0007] Sending data file...
[0007] Using cached data file (id = 154431217)
[0007] Using cached datamapping config (id = 154431215)
[0007] Template: One Foundation Merged BS & GFS Mem Cert File Template.OL-template.
[0007] Sending template...
[0007] W3001 : Error while executing plugin: {"error":{"status":500,"message":"InvalidPathException: Trailing char < > at index 24: One Foundation Merged BS ","parameter":""}}
[0007] All in One: W1603 : Plugin failed - 09:27:37 (elapsed time: 00:00:00:044)
[0007] File sent to error bin process zOn Error Email Process
hmmmm… I’m not sure about this but I have a feeling the issue is due to the ampersand (“&”) in the name of the file. Try removing it and submitting the job again.
If that works, then it means our application can’t handle this character in a file name, but we should be able to fix it in a future version, so please report your results back to us via this forum.
That was it. But that only sorted the error out. Now it just does not print and there is no error. (But still prints from designer just fine.)
[0007] Starting plugin All in One - 14:52:45
[0007] Create the rest client
[0007] Source is Data mapping configuration: One Foundation Merged BS GFS Mem Cert File Data Mapping.OL-datamapper.
[0007] Sending data file...
[0007] Using cached data file (id = 154461775)
[0007] Using cached datamapping config (id = 154461530)
[0007] Template: One Foundation Merged BS GFS Mem Cert File Template.OL-template.
[0007] Using cached template (id = 154461531)
[0007] Starting PDF/VT operation...
[0007] Output preset: OneFoundationTraySelectBS GFSMemCertP9.OL-outputpreset.
[0007] Sending output config...
[0007] Using cached output config (id = 154461776)
[0007] Plugin All in One completed successfully - 14:52:45 (elapsed time: 00:00:00:114)
EDIT: These templates, data mappers and presets have been working for about 3 years. So it is definitely the update.
To help you properly we would need to see the Template and reproduce the issue. I suggest you open a technical support call at 1-866-348-5863 or through our website.
For the above error, as Phil already explained, was due to the “&” characters in the file names and the descriptions of the files in the All in One plugin. After help from support the reason why some groups would not print is another bug that Yann found for me. Here is a quote from him.
The full names and paths of files within Filestore should be less than 255 characters.
In my case the one group exceeded this and therefore caused the merge engine to loop.
Theses issue will be addressed in a future update.