Web Font and exceptions

OL Connect Professional
1

I believe there is an issue in Web Fonts.

Create any email template, then add an email using a remote web font url.

I’m using the URL https://fonts.googleapis.com/css?family=Poppins but any font url will probably do the same thing.

The process is described → Fonts

Then, switch the email from design to preview mode. You will see in the designer an error appear.

java.io.IOException: Server returned HTTP response code 400 for URL: https://fonts.googleapis.com/css

image
image1915×1027 118 KB

When this template is sent to Workflow, the error message is slightly different.

2025-05-21 15:48:48.054 +10:00 [Warning] Error (C:\Users\planetpress\Connect\logs\Mergeengine\Mergeengine-2025-05-21-(10580).log:2588) [2025-05-21 15:35:35,850] ERROR [main] com.objectiflune.contentcreation.html.mergeengine.impl.HtmlMergeToPDF.cloneHTMLForWebOutput(d.java) java.io.IOException: Server returned HTTP response code: 400 for URL: https://fonts.googleapis.com/css2

2

Dear @iwest,

Thank you for reporting this.

Can you let us know please in which OL Connect Professional version you are facing this issue?

As for the Connect Designer, can you please confirm if the issue only occurred so far by viewing an email template in live mode? The reason why I am asking is because I am able to reproduce this but I notice that it does not occur when viewing a email template in preview mode.

[internal reference: SHARED-95638]

3

Designer Version 2024.2.3.23676 • Professional
Workflow Version: 2024.2.1.7137

4

Thank you for sharing this information.

This issue has been shared with R&D.