I’ve been encountering a recurring issue where documents are not being processed as expected. The LPD queue is receiving the documents, but the PlanetPress workflow seems to get stuck and stops processing. As a result, documents are either left in the spool folder or the pplpd folder.
To resolve this, I’ve had to kill the services and restart them to get the jobs moving again. However, this is happening far too frequently—approximately every 10 jobs, the services hang and require intervention.
Has anyone experienced this before or have any insights into what might be causing this issue? Any suggestions or troubleshooting steps would be greatly appreciated.
From my experience, when jbs get stuck in the LPD folder, it ususally is because the job file size is 0kb.
It could also be that whatever sends the file hasn’t released its handle on it. If it is the latter, killing the job would fix the issue but if it is the former, the file need be removed from the LPD folder by deleting it.
You might want to find out whihc one first and then search for the source. Could be networking issue, anti-virus, Windows update.
There are no job files with a 0KB size. I’ve already attempted to resolve the issue by killing the services, but the problem persists. I’ve observed that jobs that come in normally are typically paired with a 1KB file size job. I’m unsure if this is the intended behavior.
Additionally, I’ve added all relevant exclusions to the antivirus and even tried disabling it temporarily, but the issue continues to occur.
Let me know if you have any further insights or suggestions.
