W1618 : Unrecoverrable error , Documents not being processed

PlanetPress Classic
1

Hi all,

I’m encountering the following error whenever I attempt to process documents in PlanetPress:

W1618: Unrecoverable error running process [Process Name], terminating: The file is not opened

Documents get stucked in spool folder .

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image1165×439 106 KB

Has anyone come across this issue before? Appreciate any guidance or suggestions on how to resolve it.

2

Hello @RA0110 ,

Can you submit a support ticket for this via our support portal please? Because this error should not occur (see ERROR W1618).