The encoding (CMap) specified by a font is missing

Hi,

I want to try to import a PDF file into the datamapper and got an error message that the PDF file contains a certain font that is missing(??). How can I solve this?
The PDF file contains Asian characters which can be solved by downloading an additional font pack of Adobe.

Error message;

Caused by: com.objectiflune.datamining.pdf.pdfengine.textextract.TextExtractorException: Error while retrieving character data (DME000165)
at com.objectiflune.datamining.pdf.pdfengine.textextract.internal.WeaverExtractorEngine.analyze(WeaverExtractorEngine.java)
at com.objectiflune.datamining.pdf.data.PDFDocumentData.analyzePage(PDFDocumentData.java)
at com.objectiflune.datamining.pdf.data.PDFDocumentData.reset(PDFDocumentData.java)
at com.objectiflune.datamining.pdf.data.PDFDocumentData.open(PDFDocumentData.java)
at com.objectiflune.datamining.Document.open(Document.java)
at com.objectiflune.datamining.ui.model.d.run(d.java)
at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:119)
Caused by: com.datalogics.PDFL.AdobeLibException: The encoding (CMap) specified by a font is missing.
at com.adobe.apdfl.AdobeJNI.PDPage_acquireContent(Native Method)
at com.adobe.apdfl.PDPage.acquireContent(PDPage.java)
at com.objectiflune.apdfl.binding.Page.getContent(Page.java)
at nl.edmond.workflow.components.readpdf.ReaderPage.acceptContentVisitor(ReaderPage.java)
at nl.edmond.workflow.components.extracttext.textextraction.ExtractorImpl.getPage(ExtractorImpl.java)
at com.objectiflune.extraction.local.internal.WeaverExtractorLocal.executeExtraction(WeaverExtractorLocal.java)
at com.objectiflune.extraction.local.ExtractionLocalClient.a(ExtractionLocalClient.java)
at com.objectiflune.extraction.local.ExtractionLocalClient.getPage(ExtractionLocalClient.java)

Not quite. The message means that the PDF lacks the structures that allows the PDF reader to map a drawing to a character entity. The text is therefore unfortunately not extractable.

To confirm this, you can try selecting some text and copy-pasting it in Notepad. If it doesn’t work, you’re out of luck. If it does, then I would suggest that you contact Technical Support so that we may take a closer look.