During a recent change, while saving, the template tokens were substituted with the Data Mapper test values. The result was a static address value in the template.
Expected:
Actual
May I please confirm if this is a known defect?
This has occurred 2-3 times over a period of 2 years, so reproducing the issue is difficult.
Planet Press Connect Designer: 2022.1.2.10455
It is a known issue but unfortunately, being unreproducible at will makes it very difficult to debug/fix.
You nest bet is to fix it manually with a previous version of the Template and make sure to always keep backup.
Would it be possible for you to submit a request via our website and share the Template and, if available, the Data Mapping Configuration by which this issue does occur with us via this request? The reason why I’m asking this is because I’m curious about what might cause that the following HTML code:
<p>
Hello @client_firstname@,
</p>
Gets replaced by HTML code like the following:
<div class="bodytext" style="width: 650.833px; height: 187.333px;">
<p>
Hello Test,
</p>
<p></p>
<!-- ... -->
</div>
@iwest,
This should be a good incentive for implementing versioning. You would have been able to restore your previous version of the template in seconds.
That said, we definitely need to figure out how a resource can become corrupted.