[Solved] Workflow Preference window not displaying? (v2022.2.1)

OL Connect Enterprise Workflow
1

Hi,

Im on wits end, I updated/upgraded Pres Connect/Workflow on our development box to the latest version (2022.2.1). Which updated/installed fine (I think).

But when I open Workflow and try to open the Preference window via the big W icon and hitting preference button.

And its not appearing. I keep waiting and nothing is popping out. And keep trying again, try to “fix the installation” still the same.

The workflow preference window seem MIA.

Any ideas?
Cheers
E

2

Hi,
That’s unusual. The first thing I’d do is reset the Workflow interface by doing the following:

  1. Hold down the CTRL + SHIFT keys and click on the PReS Workflow Configuration icon to launch the application.
  2. Keep holding down the CTRL + SHIFT keys until the PReS Workflow Configuration application has been opened.

Best Regards

Justin Leigh

3

Is the window open on another monitor/screen ?

4

Hi Tosuji,

I thought about that , but there is only one monitor. Plus if its opened on another screen I shouldnt be able to interact with the main workflow program but I can and able to do normal stuff. :confused:

5

Hi Justin,

It didnt work (hold ctrl +shift until it opens) :frowning: I click the W icon top left, main dialog opens then clicks the Preference button , main dialog closes. And nothing.

Is there another way to trigger the Workflow preference window somehow?

help…

6

Hi Ernani,
You can try accessing it via keyboard; which is done by pressing Alt+F+Y+6(one after the other). Do you usually have Connect Designer installed on that machine? The reason I ask is because I have seen this happen before when the Workflow is installed prior to installing the Designer. This results in certain components not being registered properly. I thought this might no longer be an issue, but I’m chasing any lead at this point.

Best Regards

Justin Leigh

7

Hi Justin,

Actually tried that just now. The server we are running workflow on , doesnt need designer. Then I saw an error about messenger service not being installed then I wondered whether we need designer installed as well.

And voila! it worked :slight_smile:

Thanks Justin!

Cheers