I don’t think this is actually a Planet Press error directly but, we are getting this error that is affecting almost anything Planet Press does. We see this several times a day in our log with adverse affects. “The requested lookup key was not found in any active activation context” Our IT is looking into it as well but, is there some guidance I can give related to how this affects Planet Press?
Can you share your Workflow logs wher you get that error?
Here are some excerpts and, I should say these began appearing after our IT group had performed some server patching and security updates so I have them looking in this as well:
ERROR: 07:08:15.196 [0004] W3685 : Error processing file C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\PlanetPress Watch\Spool\1.tmp\job010HF2XAI9BYC993BEAB857.dat: W3687 : Error replacing job file by processed file: Error code 14007: The requested lookup key was not found in any active activation context.
ERROR: 07:08:15.196 [0004] Translator: W1603 : Plugin failed - 7:08:15 AM (elapsed time: 00:00:00.011)
INFO : 09:22:04.626 [0017] Add line(s) at beginning of file
ERROR: 09:22:04.637 [0017] W3001 : Error while executing plugin: W3634 : Error while adding line(s): System Error. Code: 14007.
The requested lookup key was not found in any active activation context
ERROR: 09:22:04.637 [0017] Add/Remove Text: W1603 : Plugin failed - 9:22:04 AM (elapsed time: 00:00:00.011)
ERROR: 14:14:32.637 [0005] W3677 : Error closing file: System Error. Code: 14007.
The requested lookup key was not found in any active activation context
ERROR: 14:14:32.637 [0005] Search and Replace: W1603 : Plugin failed - 2:14:32 PM (elapsed time: 00:00:00.041)
When I saw this in the past, the anti-virus was the culprit.
I suggest your add any/all Workflow and connect related working folder to the white list of your AV.
If that doesn’t do it, open a technical support ticket through our website.
Thank you, we had an AV whitelist set up with all of those locations/file types when the servers were built a few years back. I’ve passed this info to my IT and I’ll open a ticket if they can’t resolve this issue. Thanks again.