Printshopmail connect license error

Excuse me, my software has been installed. After opening it, “Error during license validation License validation issue found.” will pop up. After pressing the OK button, the software will automatically close.
Please tell me how to solve it, thank you

Hello @kare.su,

First of all, welcome to our OL Learn community!

As in regards to the issue at hand: Can you submit an Support ticket for it via our support portal please? The reason why I am asking is because the following error needs to be investigated by someone from Support.

Error during license validation.
License validation issue found. Category E.1. (COR001053)

This link requires me to enter my account and password, but I didn’t get the password after registering, so I don’t know how to enter. Where should I go to get my account and password? Thank you.

I see that you should have received an email in reply to your access request by now. Can you please confirm if this is correct? [Internal reference: #1515006]

Yes, I received a letter from “Upland Community Support” on the morning of 4/24, My ticket ID is [1515006], thank you