PrintShop Mail 7 USB key issue

1

Hi.

Just wondering if PM7 is still supported? Hope yes.
Just got the 24H2 update for Windows 11 pro overnight.
Unfortunately the PrintShop Mail 7 stop recognizing the USB key. Same key works fine on Win10 machine, without latest 24H2 update.

Does anyone having same issue, or am I the only one left using PM7?

Thank you,
Andriy

2

Hi @AndriyB,

As far as I know USB dongles for PSM7 should work fine on Windows 11 Pro 24H2. It would probably be better to open a support ticket, I can only offer some thoughts here.

The most likely cause is that something went wrong with the dongle driver installation. Uninstalling and reinstalling PSM might help.

After installing PSM 7.2.11 here are some things you could verify:

  • There should be a log file in C:\Windows\aksdrvsetup.log that mentions “haspdinst 0 ver 8.11//8.11” (and in your case perhaps also an error?)
  • There should be a registry key HKEY_LOCAL_MACHINE\SOFTWARE\Aladdin Knowledge Systems\HASP\Driver\Installer with a Version value of “8.11.102473.1”
  • There should be a folder C:\Program Files (x86)\Common Files\Aladdin Shared\HASP
3

Thank you for response.

Looks like options 1 and 3 are fine.

I see the discrepancy in version number. In the aksdrvsetup.log file the version mentioned is 8.11, but in the registry the version is 7.32.

4

It sounds like the driver installation only partially succeeded. If there are no errors in aksdrvsetup.log I would recommend opening a support ticket. The only thing I can suggest is doing a complete uninstall before reinstalling, but I’m sure you already tried that.