Large gap between letters

OL Connect Professional Designer
1

hello,
connect designer makes a large gap between some of the letters in font (the sans typewriter).
I checked the font in the word. There is no such problem there.

Przechwytywanie

2

Hi @MailSolution,

Can you please share the HTML (Source) code of the selected element?

Can you also let us know please where the “testc eda” is coming from? Is it for example static text or is it a placeholder which will be replaced by actual text–like for example “testc eda”– by a script?

3

This is static text for example. the program itself inserts a space between some letters (regular). when we use bold or italic the problem disappears.

source:

testceda
5

image
image1786×119 9.1 KB

6

Hi @MailSolution,

Thank you for sharing the screenshot.

Does the issue you are currently facing also occur when you are using for example “Arial” instead of “The Sans Typewriter-” as font-family?

May I also know which version of the PlanetPress Connect Designer application you have installed? You can check this via: Help > About PlanetPress Connect Designer…

7

Sorry. I made the topic in the wrong section. I am using Print Shop Mail Connect Designer 2021.2.1.8220

image

8

Hi @MailSolution,

Can you let me know please if the font family used in the screenshot added to your forum post is the same font family as used in the screenshot added to your comment? If not, can you let me know please which font family has been used in the screenshot added to your forum post?

Hereby I will have to let you know that I am not able to reproduce the issue you are currently facing when I add the following HTML code to my PrintShop Mail Connect version 2021.2.1 Print Template. The only difference is the font family because I don’t have the The Sans Typewriter- font on my environment available.

<div anchor="page_media_0" style="position: absolute; overflow: hidden; box-sizing: border-box; width: 200px; height: 200px; top: 91.8333px; left: 439px;" offset-x="439" offset-y="91.8333">
	<span style="font-family: Arial;">
		<span style="color: rgb(34, 34, 34); font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;">
			testceda
		</span>
	</span>
</div>
9

I solved my problem by adding “font-kerning: none;” in HTML.

First line: The Sans Typewriter-
Second line: Arial. if I remember correctly