The main issue detected is the following:
If, through the NodeJS input plugin, many requests are made, the .rsp, .req, and .txt files are held under the endpoint folder:
C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\PlanetPress Watch\nodeJS\<endpoint>
This leads to PlanetPress stopping responding to requests, making the overall system unstable and requiring a hard stop of all services, a cleanup of working folders, and a restart of services.
Side effects observed:
The folder C:\Users\<username>\Connect\filestore holds many files that are not cleaned up properly, or at least appears to be ignoring the cleanup configuration.
Sometimes the restart does not work properly. Stopping and restarting services requires the following executable to be launched manually (Server.exe), as ServerService.exe does not work when launched manually:
Steps taken so far:
- Updated to the latest version
- Verified antivirus exclusions
- Automated the process of stopping, cleaning, and restarting PlanetPress main applications (this is an awkward workaround that sometimes does not work properly)
Next steps under consideration:
- Upgrade to the Enterprise edition (or the edition that includes the Performance Pack, which surprisingly handles parallel processing better)
- Open a support ticket
- Horizontal scaling with additional license acquisitions
I have read many of the available documents, but none clearly state the application limits, which makes the troubleshooting process very difficult. If anyone needs the code for the “planet-restarter", I am glad to share it.
Is clear that the main application use-case is for printing centers with high volume. But currently does not work well for web applications integrations, where the documents are generated in a single request and the client application should be the only holding the final document, all the I/O operations over operating system filesystem are a huge step-back also the lack of possibility of having the templates with data manipulation in a more compatible format like postscript makes working with planet press even harder.