Issue using PDF-VT output preset

OL Connect Professional
1

Hi, we are experiencing issues when creating PDF output. We use the workflow to merge a source PDF with virtual stationary.
When we set the output preset PDF type to PDF/VT sometimes the plugin runs into an error:

ERROR: 10:00:16.429 [0152] W3001 : Error while executing plugin: HTTP/1.1 500 An unspecified error occurred which was caused by LoggedApplicationException: There was an error running the output creation process caused by ApplicationException: null (SRV000042) (SRV000001)

The source PDF looks fine. When we run the same PDF with the PDF type set to PDF or PDF/A it processes without issues.

Any ideas what could be the cause of the issue?

2

Dear @edries,

First of all, welcome to our OL Learn community!

Based on the provided information it is difficult to say what is causing this error. Please check what warning and/or error has been logged at the same time in one of the Weaver Engine log files. These log files can be found at the following location:

C:\Users\ <Username> \Connect\logs\Weaverengine\Weaverengine- <Date> -( <ID> ).log

3

Hi Marten,

Thanks for your reply.
There are indeed errors in the weaver log at the same time (from this morning):

[2024-07-02 09:24:43,109] ERROR [LazyBufferFlusher-2-WritePDF_1-converter] nl.edmond.workflow.components.writers.concurrent.LazyBufferFlusher.a(LazyBufferFlusher.java) java.lang.ArrayIndexOutOfBoundsException: Index -1378129740 out of bounds for length 25534
java.lang.ArrayIndexOutOfBoundsException: Index -1378129740 out of bounds for length 25534

4

Hi Marten,

I also see a warning preceding the error:
[2024-07-02 09:24:43,099] WARN [LazyBufferFlusher-1-WritePDF_1-converter] nl.edmond.workflow.displaylists.fonts.truetype.TrueTypeGlyphBuilder.buildTrueTypeGlyphs(TrueTypeGlyphBuilder.java) Bad TrueType font: its ‘maxp’ table claims it has 73 glyphs but its ‘loca’ table indexes 78 glyphs
[2024-07-02 09:24:43,100] WARN [LazyBufferFlusher-2-WritePDF_1-converter] nl.edmond.workflow.displaylists.fonts.truetype.TrueTypeGlyphBuilder.buildTrueTypeGlyphs(TrueTypeGlyphBuilder.java) Bad TrueType font: its ‘maxp’ table claims it has 73 glyphs but its ‘loca’ table indexes 78 glyphs

5

Does anyone else knows from the top of their head what could cause this error?

Otherwise, I would like advice you, @edries, to open a ticket via our support portal so we can take a closer look at this issue.