Installation error INS000430

OL Connect Desktop General
1

Hello,

I tried to install Printshopmail Connect and I’ve got error message INS000430.

Here are the details from the log file:

ERROR : performProvisioning : An error occurred while configuring the installed items

ERROR : session context was:(profile=com.objectiflune.mysql.generic.product, phase=org.eclipse.equinox.internal.p2.engine.phases.Configure, operand=null –> [R]com.objectiflune.mysql.touchpoint.feature.feature.group 1.0.0.29420, action=com.objectiflune.installer.configuration.common.actions.ConfigurationAction). : session context was:(profile=com.objectiflune.mysql.generic.product, phase=org.eclipse.equinox.internal.p2.engine.phases.Configure, operand=null –> [R]com.objectiflune.mysql.touchpoint.feature.feature.group 1.0.0.29420, action=com.objectiflune.installer.configuration.common.actions.ConfigurationAction)

Is it possible to have two different types of Printshop Mail at the same time? I mean PSM 7 and Connect.
Thanks your answers in advance!

2

Hello Tekla,

Please contact the Technical Support team to obtain help on installation errors. Unfortunately, it’s pretty difficult to troubleshoot these sorts of error via a web forum.

To answer your question however, yes you can have PrintShop Mail 7 and PrintShop Mail Connect 1.X installed on the same machine - they do not conflict in any way that I know of.

Regards,
~Evie