Input WinQueue, error: Access violation

OL Connect Professional Workflow
1

Hi,

I have a WinQueue input call “EDI”, and i have already remove it from the workflow.
however, i got below error message every few second. pls help.

EDI (thread id: 18272) - 11:56:46
11:56:46.144 [0001] Starting plugin WinQueue Input - 11:56:46
11:56:46.145 [0001] Opening printer…
11:56:46.145 [0001] Getting printer info…
11:56:46.145 [0001] Checking printer status…
11:56:46.145 [0001] Enumerating jobs…
11:56:46.145 [0001] W3070 : Input WinQueue, error: Access violation at address 0CBD9538 in module ‘InputWindowsQueue.dll’. Read of address 0000004C
11:56:46.145 [0001] WinQueue Input: W1603 : Plugin failed - 11:56:46 (elapsed time: 00:00:00.001)
11:56:46.146 [0001] W1602 : Stopping execution of process
EDI (thread id: 18272) complete - 11:56:46 (elapsed time: 00:00:00.002)

2

Make sure you send the modified configuration to the Workflow service (File > Send Configuration > Send Local)

3

Hi @joeytsui,

Another thing you can try is to stop the print spooler service, delete any stuck/paused documents in the following directory or similar on your side:

C:\Windows\System32\spool\printers

Once that is done, restart the spooler service.

This resolved a similar issue in a case I’ve worked on previously.

I hope this helps.

Kind regards,
Hamza

4

i will try it, thanks a lot.