Came back from vacation and tried to do the updates to 2024.1 using the update manager and the install crashed after uninstalling my current versions and I had to start from scratch. Installed the 2023.2 version but now connect messenger won’t install so I can’t do anything!!!
Need assistance ASAP.
Hi,
Given the severity of the issue, I’d recommend raising a support ticket via the Customer Portal, or by sending an email to ol_support@uplandsoftware.com
On some occassions the Messenger not being able to be installed is due to disk space. Connect needs at least 20GB free in order to successfully install, and if there is not enough free space then Messenger seems to fail.
There are log files under C:\ProgramData\Objectif Lune\Installation Logs and C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\Installation Logs which might shed some light on the cause.
Best Regards
Justin Leigh
I was able to finally get messenger to install by finding the installer in a temp folder.