'File not found' fault occurring

OL Connect Professional Workflow
1

We have recently update to OL Connect Workflow 2024.2.1.7137

We have started receiving errors however, which we have never seen before.

May I please get some advice?

The path C:\Users\planetpress\Connect\filestore\workflow\datafile has a large number of files in it.

This has now occurred on 21/Mar/2025 and 27/Mar/2025, causing multiple incidents internally.

DEBUG: 01:30:01.476 [0007] Starting plugin Execute Data Mapping - 1:30:01 AM
INFO : 01:30:01.581 [0007] Sending file data source…
DEBUG: 01:30:01.602 [0007] File Data Source ID: 23666898
INFO : 01:30:01.602 [0007] Sending data mapping command…
WARN : 01:30:01.602 [0007] Cached version not available, attempting to upload file.
DEBUG: 01:30:01.626 [0007] Using cached configuration file (id = 23666899).
DEBUG: 01:30:01.626 [0007] Starting data mapping operation…
DEBUG: 01:30:01.654 [0007] [2025-03-21 01:30:01.654] Record creation> Retrieving results
DEBUG: 01:30:01.998 [0007] [2025-03-21 01:30:01.998] Record creation> Metadata not generated
ERROR: 01:30:02.013 [0007] W3001 : Error while executing plugin: HTTP/1.1 500 An unspecified error occurred which was caused by LoggedApplicationException: There was an error running the data mapping process caused by ApplicationException: Managed file 23,666,898 doesn’t exists at C:\Users\planetpress\Connect\filestore\workflow\datafile\job010M4SKFRUL478B2A894B8B8522310163931581565.dat.CSV (COR000422) (SRV000012) (SRV000001)
ERROR: 01:30:02.013 [0007] Execute Data Mapping: W1603 : Plugin failed - 1:30:02 AM (elapsed time: 00:00:00.537)

DEBUG: 01:30:02.013 [0008] Starting plugin Text Condition - 1:30:02 AM
DEBUG: 01:30:02.013 [0008] String: GetMeta(SelectedDocumentCount[0], 11, Job)
ERROR: 01:30:02.013 [0008] W3000 : Error parsing: Error resolving data selection: Error loading metadata file: File not found
ERROR: 01:30:02.013 [0008] Text Condition: W1603 : Plugin failed - 1:30:02 AM (elapsed time: 00:00:00.000)

INFO : 01:30:02.013 [0008] Error raised, considering it as false
INFO : 01:30:02.013 [0008] Plugin Text Condition completed successfully - 1:30:02 AM (elapsed time: 00:00:00.000)

On further investigation, a colleague found the following slightly earlier error in C:\Users\planetpress\Connect\logs\Server

[2025-03-21 01:30:01,998] ERROR [DM-1602280804] com.objectiflune.serverengine.rest.workflow.DataMiningRestService.call(f.java) Managed file 23,666,898 doesn’t exists at C:\Users\planetpress\Connect\filestore\workflow\datafile\job010M4SKFRUL478B2A894B8B8522310163931581565.dat.CSV (COR000422)
com.objectiflune.core.base.ApplicationException: Managed file 23,666,898 doesn’t exists at C:\Users\planetpress\Connect\filestore\workflow\datafile\job010M4SKFRUL478B2A894B8B8522310163931581565.dat.CSV (COR000422)
at com.objectiflune.scheduling.TaskScheduler.submitAndWait(TaskScheduler.java)
at com.objectiflune.datamining.dmengine.remote.DataminingEngineTaskScheduler.submitAndWait(DataminingEngineTaskScheduler.java)
at com.objectiflune.scheduling.TaskScheduler.submitAndWait(TaskScheduler.java)
at com.objectiflune.datamining.dmengine.remote.DataminingExecuteStreamOperation.createAndSubmitCommand(DataminingExecuteStreamOperation.java)
at com.objectiflune.datamining.dmengine.remote.DataminingExecuteOperation.execute(DataminingExecuteOperation.java)
at com.objectiflune.serverengine.rest.internal.DatamappingMethods.a(DatamappingMethods.java)
at com.objectiflune.serverengine.rest.internal.DatamappingMethods.startDatamapping(DatamappingMethods.java)
at com.objectiflune.serverengine.rest.internal.DatamappingMethods.startDatamapping(DatamappingMethods.java)
at com.objectiflune.serverengine.rest.workflow.f.call(f.java)
at com.objectiflune.core.rest.services.b.call(b.java)
at com.objectiflune.core.rest.services.b.call(b.java)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)

May we please have some advice whether there is something misconfigured on the server.

2

Can you share the Datamapper involved in this? With anonymized data.

3

Hello,

Here are the relevant lines from the Workflow and Server logs.

(Workflow) DEBUG: 01:30:01.602 [0007] File Data Source ID: 23666898
(Server) [2025-03-21 01:30:01,998] ERROR [DM-1602280804] com.objectiflune.serverengine.rest.workflow.DataMiningRestService.call(f.java) Managed file 23,666,898 doesn’t exists at C:\Users\planetpress\Connect\filestore\workflow\datafile\job010M4SKFRUL478B2A894B8B8522310163931581565.dat.CSV (COR000422)
(Workflow) ERROR: 01:30:02.013 [0007] W3001 : Error while executing plugin: HTTP/1.1 500 An unspecified error occurred which was caused by LoggedApplicationException: There was an error running the data mapping process caused by ApplicationException: Managed file 23,666,898 doesn’t exists at C:\Users\planetpress\Connect\filestore\workflow\datafile\job010M4SKFRUL478B2A894B8B8522310163931581565.dat.CSV (COR000422) (SRV000012) (SRV000001)

So, the file is successfully transmitted from Workflow to Server under ID 23666898. Then, 400 ms later, the file of that ID is not found when the data mapping operation is started.

It would be useful to get earlier Server logs from 1:30:01.581 to have more info on how the data file upload operation went.

My Psychic Debugging Powers tell me that there is an overly aggressive anti-malware software interfering with the proper functioning of Server.