External images not working in Connect Designer 1.7.14448

OL Connect Professional Designer
1

I tried serving an SVG image from a local instance of IIS Express but when that didn’t seem to work I picked a random JPG image from an external website: www.ottophoto.com/kirlian/kirlian_1/kirlian12.jpg

The URL appears to work fine in a browser on the same machine however I get an “Unable to download file” error in the Select Image dialogue when I select the URL option and supply the URL.

Is this a known issue or do I need to re-install or tweak some settings?

Thanks, Alan

Part of the error is below but I’ve had to truncate it to fit within the forum post character limit:

com.objectiflune.core.base.ApplicationException: Unable to download file.

at com.objectiflune.application.designer.resources.ui.selectimage.h.getFile(h.java)

at com.objectiflune.application.designer.resources.ui.selectimage.f.call(f.java)

at com.objectiflune.application.designer.resources.ui.selectimage.h.call(h.java)

at com.objectiflune.ui.framework.support.OLCallbacks.call(OLCallbacks.java)

at com.objectiflune.ui.framework.support.OLValueChangeCallbacks.handleValueChange(OLValueChangeCallbacks.java)

at org.eclipse.core.databinding.observable.value.ValueChangeEvent.dispatch(ValueChangeEvent.java:62)

at org.eclipse.core.databinding.observable.ChangeManager.fireEvent(ChangeManager.java:119)

at org.eclipse.core.databinding.observable.value.DecoratingObservableValue.fireValueChange(DecoratingObservableValue.java:55)

2

Cannot confirm your issue, works well here. Just opened the Select Image dialogue and inserted the URL path to the image. It even prints without issues.

3

Thanks for testing that out much appreciated :slight_smile: Can you confirm you’re on the same version of Connect Designer (1.7.14448)? I’ve tried a completely blank web and print report template and both give me the same error. We have a proxy server however the URL works if I paste it into a browser so I’m assuming it’s not a local network issue. Sounds like you pasted the URL from my post too (sorry clutching at straws here!)? I’ll perhaps try installing a fresh copy on another machine, thanks again!

4

Yes took the above url you’ve provided, and was testing with same latest Connect version 1.7.1.

Seems your Designer isn’t allowed to access that url (or even any url)? Already tried with ‘Run as Admin’?

And does it work if taking an image from disk?

5

Thanks it looks like this was a local proxy issue after all. After several restarts and resetting the proxy settings it seems to work.