I’m trying to open a support ticket, but it only stays in this option in the list menu and doesn’t move forward.
Hello,
Please clear your browsers cache. If that doesn’t work, try a different browser.
Let me know if that works for you.
Thanks
Hello,
Was the browser cache cleared on both browsers?
Please advise asap.
Regards
I installed a new browser (Firefox) and also cleaned the cache of the first one (Chrome). We tried it on other computers too.
Hello,
I have escalated this to our Admin team.
Will let you know what to do next!
Thanks
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Hello,
The Admin team suggests the following.
Please follow the steps below to set your password and log in for the first time:
-
Access the Community at support.uplandsoftware.com
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Click the “Forgot Password” link (see the red box below).
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Enter your email address and click “Send Recovery Email” (see below).
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Check your inbox for an email with a link to reset your password. Click the link, and reset your password according to the following password requirements:
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- At least 8 characters long
- Include at least 1 upper case letter, 1 lower case letter, 1 number, and 1 special character
Once you have your new password set, log in to the Community using your email address as your username and your newly set password
I already tried this earlier 08:00 (UTC -4)
Hello,
I sent you a private message requiring some information. We will open a support ticket to better assist you with this issue.
Regards
Hello,
I got an update from our Admin team.
Hello Thales,
“I’ve reset your password to test your access and I was able to see the option to raise support tickets from the drop-down as shown in the attached GIF below, you can follow the same instructions shared before to set a new password.”
Please advise if this works!
Cosimo
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Same error.Send you PM.
Hello,
Someone from our support team will contact you.
Regards,
Cosimo
1 Like