Error during install RETURNVLAUE 13

OL Connect Professional General
1

Attempting to install PP Connect v 1.6.1 on a Windows 7 64bit laptop.

Running into this error right after selecting English.

INFO [26 Apr 2017 13:14:50,712][Start Level Event Dispatcher] com.objectiflune.core.settings.api.Activator.start(Activator.java:?) Product version: development.version.xx (Core_1320)
INFO [26 Apr 2017 13:14:55,663][main] com.objectiflune.licensing.internal.HardwareProtection.debugLogMagicNumber(HardwareProtection.java:?) 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
INFO [26 Apr 2017 13:14:56,838][main] com.objectiflune.licensing.internal.Activator.start(Activator.java:?) Licensing Services registered successfully (Core_1608)
INFO [26 Apr 2017 13:14:59,141][main] com.objectiflune.licensing.internal.Activator.stop(Activator.java:?) Licensing Services unregistered successfully (Core_1609)

2

Did you get that error while installing/updating your PlanetPress Connect?

Another user had the same issue. It was related to a path not being there in the PATH environment variable.

Please check that the file WMIC.exe file is on your system (usually found under C:\Windows\System32\Wbem)

Please also check that the C:\Windows\System32\Wbem is by default in the PATH environment variable.

if it is not then add it and then reboot and retry the install/update.

3

It was not in the System PATH variable, so I added it and rebooted.

%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem
4

So it is fixed?