Hello,
I have a basic email process which does Folder Capture (excel file), Execute DataMapping and Create Email Content.
The email body is mostly basic text and no script. The only variable is the customer’s name
I am working with 8000 records. The process has been running for 3 hours and has only managed to send 216 emails. Microsoft Exchange used to send the same number of emails in less than 30min as this campain is run monthly.
I noticed that there are 7merge engines in the task manager but only one merge engine seems to be active, and only intermittently.
I am running connect 2019.2 on windows 2016 with 16gb ram and 8core cpu.
Is there anything I can do to get the create email content use more than 1 merge engine?
Any help will be very much appreciated.
Have you check your settings for parallel processing in Connect Server Configuration.
If you select custom, you should be able to increase the number of engines the way you need it.
If that still doesn’t help, please open a technical support ticket on our website.
The issue is easy to reproduce with any template. The process is as in the below screen grab
The connect Server Configuration is set to reserve 3 merge engines for email ouput and yet always only a single merge engine is used. For print content i can see that all merge engines are used.
I have a similar issue using the render Email Content. Only one Merge engine is active.
All I need to know is what settings I need to activate in the Server Configuration so email content creation uses more than a single engine.
If you can tell me that, that will resolve my issue.
What I’ve discovered is that you would need to split your file up into three pieces and have the workflow run as threaded (aka Self Replicating Process). Whether that’s intended or not is not something I can answer. 
