Create Email Content Failed

OL Connect Enterprise
1

Hi,

My workflow is using Create Email Content to send email with attachment but I’m having the following error:

10:08:08.163 [0010] W3001 : Error while executing plugin: HTTP/1.1 500 ApplicationException: com.sun.mail.util.MailConnectException: Couldn’t connect to host, port: smtp-mail.outlook.com, 587; timeout 60000;

I had also tried to Send Email via Connect Designer but I’m having the following error:

com.sun.mail.util.MailConnectException: Couldn’t connect to host, port: smtp-mail.outlook.com, 587; timeout 60000;
nested exception is:
java.net.SocketException: Permission denied: connect
ApplicationException: com.sun.mail.util.MailConnectException: Couldn’t connect to host, port: smtp-mail.outlook.com, 587; timeout 60000;
nested exception is:
java.net.SocketException: Permission denied: connect.
com.objectiflune.core.base.ApplicationException: com.sun.mail.util.MailConnectException: Couldn’t connect to host, port: smtp-mail.outlook.com, 587; timeout 60000;
nested exception is:
java.net.SocketException: Permission denied: connect
ApplicationException: com.sun.mail.util.MailConnectException: Couldn’t connect to host, port: smtp-mail.outlook.com, 587; timeout 60000;
nested exception is:
java.net.SocketException: Permission denied: connect

at com.objectiflune.scheduling.TaskScheduler.submitAndWait(TaskScheduler.java)
at com.objectiflune.scheduling.TaskScheduler.submitAndWait(TaskScheduler.java)
at com.objectiflune.contentcreation.mergeengine.remote.MergeEngineTaskScheduler.submitAndWait(MergeEngineTaskScheduler.java)
at com.objectiflune.contentcreation.mergeengine.remote.EmailExportOperation.execute(EmailExportOperation.java)
at com.objectiflune.core.operations.Operations.a(Operations.java)
at com.objectiflune.core.operations.Operations.access$0(Operations.java)
at com.objectiflune.core.operations.a.run(a.java)
at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:122)

The email account username & password that i using is correct.
Kindly assist urgently.

Thanks and Regards,
Janice

2

Are you using TLS encryption?

20

3

Hi James,

Yes, i did using TLS encryption.

Anyway, it works after i uninstall the antivirus from the server.

I would need to install back the antivirus. May i know what kind of settings need to be done on the antivirus so that Connect able to connect to SMTP?
Antivirus: McAfee

Thanks and Regards,
Janice

4

I would start by whitelisting port 587 in McAfee.