What could be causing these errors?
W3001 : Error while executing plugin: HTTP/1.1 500 There was an error running the content creation process caused by IPC communication error (CC1000009)
Workflow log snippet
Server log snippet
Merge log snippet
IPC errors occur when the server process abruptly loses the connection with one of its subprocesses. This usually happens when the subprocess runs out of memory. Since the error on the Workflow side mentions content creation the subprocess involved is most likely the merge engine.
It looks like that engine has 640MB allocated to it. This is on the low side. I would suggest increasing it to 2048MB.
It is probably a good idea to examine the merge engine log a bit more closely. There should be some evidence that the merge engine ran out of memory, but this is unfortunately not covered by the area in the screenshot you posted. I can take a look if you attach the entire log file.
Hi Sander
I’m getting IPC connection errors a lot but have way over 2048mb assigned. Attached is the latest error log, don’t suppose you could have a look and see if you have any ideas?
Jameshs_err_pid_4564.zip (24.3 KB)
That’s an access violation in a merge engine. I don’t expect it to be caused by a lack of memory.
I would recommend opening a support ticket so that people smarter than me can investigate it further. They’ll probably ask questions like “which version of Connect are you using exactly”, “can you reproduce it consistently”, and “does this occur specifically with a particular template”.
