The person in our company that maintained PlanetPress left the organization so I am muddling my way through it as needed and have VERY little knowledge of PlanetPress.
The issue I have is we used MyFax to send out invoice faxes through PlanetPress and it has always worked. MyFax was recently bought out by eFaxCorporate so the information for the service has obviously changed.
The subprocess for the invoice send was done through text condition that searches the document for a Fax # and then sends it through a PlanetPress Image that currently has the MyFax information populated in the Recipients tab as shown in the image below:
I need to understand what the variables currently set refer to as well as where I would find them for the eFaxCorporate account that was changed when they bought MyFax?
I know this is a very specific and maybe open-ended question but I’m crossing my fingers someone may have some idea what I need to do and can assist? I have a call into tech support but figured I’d try here as well.
Thanks in advance for any assistance that can be provided!
I assume that by “he variables currently set” you are referring to the value “@(1,13,13,49,64,KeepCase,Trim)” used in the To input field of the PlanetPress Image Properties window, i that correct? If that is correct: Please note that this a so called “text-based data selection”. A option to change this value is to run the Workflow process in which the PlanetPress Image Workflow plugin is used step by step in Debug mode until the Workflow plugin which has been added to the Workflow process before the PlanetPress Image Worflow plugin has been executed successfully. A more easier option is to select the input file of the PlanetPress Image Workflow plugin as Data Sample via: PlanetPress Workflow Configuration application > Debug > Select. Because by doing this you will be able to change the text-based data selection. You can change this data selection by right-clicking in the To input field (PlanetPress Images Properties window > Recipients > To) and by selecting the “Get Data Location…” option after that.
Detailed information about debugging a Workflow process and about a text-based data selection can be found on the following documentation webpages:
Just wanted to provide an update on the situation after speaking with Oliver @ Objectif Lune support.
He confirmed that the variables in question were pointing to a specific field on a form on our Invoices and was using the phone number provided there to be used as a fax destination.
The issue was caused by a change in the fax provider domain name. Oliver suggested that I update the domain name to the new one and test. I have a testing request into the person how handles invoicing and am assuming this will correct the situation.
