Automated handling of email bounce backs

OL Connect Professional Workflow
1

I’m seeking advice on automating email delivery with bounce-back handling in PlanetPress Connect.

Current Workflow:

  • We produce physical mail packs for clients
  • We also create indexed PDFs that clients email to their customers
  • When emails bounce back, clients forward those PDFs to us, and we print/mail physical copies

Desired Automated Solution:

  1. Process incoming data to generate customer PDFs
  2. Automatically send emails with the corresponding PDF attachments
  3. Detect bounce-backs and automatically route those PDFs to a “print - bounceback” folder for physical mailing

I have experience with Python, SendGrid, and Connect, but haven’t found a complete solution that would let us offer this as a turnkey service to clients. This would eliminate their need to handle email distribution and bounce-back management.

Has anyone implemented something similar or can suggest approaches for this automated workflow? Any specific modules, tools, or integration methods in Connect that would be well-suited for this?

Thanks in advance for your insights!

2

Have you looked at the Email Input and Miscrosoft 365 Email Input plugins in Workflow?

You could set those up to pick incoming bounce back and route them to your printing dept.