attachement local file vs remote file

OL Connect Professional Workflow
1

In workflow:

Adding an attachment to a e-mail in the form of [\servername\sharex\123.pdf](file://\servername\sharex\123.pdf) does not work for me (i get a mail without attachement)

If i do the same thing with a fille stored localy: c:\123.pdf i do recieve a correct mail with attachement.

If i simulate this in Designer (on the same server as Workflow) with the same data ([\servername\sharex\123.pdf](file://\servername\sharex\123.pdf)) i also get an email with the desired attachement.

Any help would be appreciated

2

Which plugin are you using the send email? The Send Email output plugin or the Create Email Content Connect plugin?

3

I do this with Create Email Content

4

Try using the file:// protocol and set the path to:

file://servername/sharex/123.pdf

In addition, take a look at the following two links for more detailed information:

http://learn.objectiflune.com/en-us/planetpress-connect/howto/internal-external-and-web-resources

http://learn.objectiflune.com/en-us/planetpress-connect/howto/add-custom-email-attachments

5

Thanks,

Tried using the file:// option, but the results were the same (local file ok remote file not).

Looking at the Workflow server, i found a service that used the local account (OL connect server).

Changing this to domain account resolved the issue. i now can use [\server\share\filename](file://\server\share\filename)

as attachements

6

on a local computer it is “file:///c:/folder/filename.docx” but on a server it looks odd but this will work: “file://///servername/shared-folder/filename.docx”. 5 slashes is needed.