Adresholders - seem to have an extra layer beneath it

OL Connect Professional Workflow
1

Goodafternoon,

We mainly use pressconnect to generate adres labels, letters, but something that ive noticed is that when trying to look for certain parts in a PDF for example, it will find something beneath the actual artwork, is this normal or are we missing some merging option in our workflow/designer settings

gr,

Thomas

2

Hi TBaas,

Welcome to the OL Learn Forum!

Can you please provide us with more information about the issue and what is underneath the artwork?

Kind regards.

3

So we generate these addresses and search for diacrietes in the PDF files but it always navigates to some underlaying thing in the PDF

here i’ve just opened a random letter PDF from press and searched for ë and it’ll show up at some other random spot

sample — Postimages (postimg.cc)

I only seem to have this with Press Connect PDFs so perhaps there’s some flattening that can be done?

4

@TBaas, I’m sorry to ask but can you please add the sample image by uploading the image from your own device, what you can do by executing the following steps, instead of by the postimg.cc URL?

  1. Click on the Upload button in the Reply or Edit window
  2. Select the From my device option in the Add an image or a file window
  3. Click on the Choose files button, as presented on the right side of the From my device option
  4. Select the image you would like to upload in the following (Windows) window
  5. Click on the Open button in that same (Windows) window
  6. Click on the Upload button Add an image or a file window
5

It says new users can’t upload attachements

6

Hi TBaas,

I’ve changed your user level, could you retry?

Groet,

Erik

7

thx 980637 - Testpage.pdf (71.4 KB)

So if you take this page for example, if you search for é and ë for example in Adobe PDF Viewer it’ll find characters even tho they arent present, is there any way to get around this?

usually this doesnt happen with other PDFs

1 Like
8

Thank you for uploading the example.

I assume that this occurs when searching for the characters “é” or “ë” when viewing a PDF document via a web browser or, let’s say, Adobe Acrobat Reader even though the PDF document only contains “e”-characters. Can you please confirm if this is correct?

is this normal or are we missing some merging option in our workflow/designer settings

Maybe an PDF expert can answer your question if this is normal behaviour but I’m also able to reproduce this behaviour when looking for the same characters in a PDF document created by a PDF creator other than PReS Connect.

9

This is actually a feature of Acrobat Reader. To disable this behavior uncheck the “Ignore Diacritics and Accents” option in the Search preferences of Acrobat Reader.

Choose: Edit > Preferences > Search > Ignore Diacritics and Accents.

Hope this helps,

Erik

10

Ah thanks, sorry I thought this was something which had to do with Press generated PDFs but this seems to do the trick!