Workflow, WinQueue Input and Datamapper execution

Hello,

I have a datamapper and workflow process which works perfectly fine given a different starting input (hot folder.). However, today on my WinQueue input where I try to print to the shared PlanetPress Printer, I’m getting the following error.

12:36:41.442 W3001 : Error while executing plugin: HTTP/1.1 500 Internal Server Error LoggedApplicationException: There was an error running the data mapping process caused by ApplicationException: Error executing DM configuration: Error running script (ReferenceError: “regex” is not defined. (#4)) (DME000019) (DM1000031)

Prior to that, I was getting this error:

12:22:21.147 W3001 : Error while executing plugin: HTTP/1.1 500 Internal Server Error LoggedApplicationException: There was an error running the data mapping process caused by ApplicationException: Error executing DM configuration: Cannot extract text from negative height position. (DME000171) (DM1000031)

When I attempt to run the process in debug, it goes to the Execute Data Mapping step and never leaves. I can’t stop services, it just gets stuck on “please wait while the current task finishes processing”. I have to actually restart planet press in order to do anything. This doesn’t matter which workflow process I’m on.

Thanks in advance for any help.

These are my currently running services.

To help you properly we would need to see the Template and reproduce the issue. I suggest you open a technical support ticket via phone or through our website.