Dario
March 23, 2015, 10:33am
1
This morning the Connect update service told me that release 1.0.1 was available.
I tried doing the update (I have local administrator privileges) but during the uninstallation of release 1.0.0 I got the error:
Failed to uninstall PlanetPress Connect.
See log file at …
The content of the log file follow:
2015-03-23 15:19:09,476 ERROR : Service cannot be unregistered (exit value = -1 - ““C:\Program Files (x86)\Objectif Lune\OL Connect\Connect Server\Server.exe” --uninstall”)
Now the 1.0.0 release no longer works and the 1.0.1 can’t be installed.
What can I do to preserve all my work ?
ciroif
March 23, 2015, 11:22am
2
Greetings Dario,
I just had one question. What OS are you using? I will see if I can recreate the problem and want to try on the same enviroment, many thanks!
Dario
March 24, 2015, 5:02am
3
Hello ciroif,
many thanks to you.
I’m using Windows 7 Professional 64 bit with SP1.
Don’t hesitate to ask for any other detail.
ciroif
March 24, 2015, 5:30pm
4
Hello Dario,
A few other collegues and I tried the update from 1.0.0 to 1.0.1 on Windows 7 64 bit and none of us experienced the issue you had. I would suggest opening up a Support Ticket with us so we can investigate further and have a look at your files. Sorry I couldn’t be of more help here, looking forward to hearing from you. Cheers!
Best Regards,
Francis C
Just encountered the same problem, same OS.