Thin line in shipping label not printed with PCL

OL Connect Professional
1

Hello,

after big problems with our Konica Minolta printers and postscript output, we were forced to switch to PCL-output, which led to futher problems.
The biggest at the moment is, that a thin line (hr) above a barcode is not printed in the PCL-output,
in the PDF-File, and in the postscript-out this line in the output.

The html-code for the is as followed:

<hr noshade="noshade" style="border-height:0.352778mm; width:48mm; border-style: inset; margin:0px; padding:0px; margin-bottom:1mm; margin-top:0.75mm; border-color:#000000;" align="left">

The line must be there, because there was an acceptance by the german post.
What can we in this case, i have tried different settings, in the PCL-outputpreset, but nothing helps.
The support from germany is also informed, but there is no solution till now.

Many thanks,

NBecker

PCL-Output line missing
PCL_LabelLineMissing
PS-Output line ok
PS_LineOk

2

To help you properly we would need to see the Template and reproduce the issue. I suggest you open a technical support ticket through our website.

3

Sorry for the late answer, the problem is solved. We made the line a little bit thicker, and then it was printed correctly.

4

What is the minimum thickness of the elements in designer? I have the same problem: we need a table with a thin border, but values minor to 0.5px doesn’t apear