Stop Email Context From Hyperlinking Email Addresses In Email Body

OL Connect Professional Designer
1

Hi,

The title says it all. I have a few email addresses that are not hyperlinked in designer but when sending the email the addresses are linked. The issue is due to the background of the table been blue and when the white text converts to hyperlinked blue they are not legible.

Regards,

S

2

Hello Sharne,

Not 100% sure here but is it possible that it’s the email client that’s automatically adding the email hyperlink? Microsoft products especially tend to be “over-helpful” in this regards and might link an email by themselves.

~Evie

3

Hi Evie,

Thanks for the reply. How would I go about testing your theory? I’m using Office 365, Office Outlook 2016 version 16.0.6729.1012.

Regards,

S

4

You could send the exact same email to another address that’s not on Office? A Gmail or yahoo account, perhaps?

5

Cannot believe I did not think of that. I tried it on my gmail and the email addresses still hyperlink.

6

Hmm. I think GMail is trying to be helpful, too!

Unfortunately, there’s nothing we can really do about this - I just checked the actual source that Connect sends by intercepting the email contents on an SMTP server, and I can confirm that we do not automatically wrap emails in a hyperlink.

So this is done in the client side. Perhaps a workaround would be to actually add the link yourself before sending it, and apply styles to try to hide it. Something like <a style=“text-decoration: none; color: black;” href=“#”>email@example.com</a> would partially work, if you change the color to the one you want. I tried a couple of things such as changing the cursor so it doesn’t look like a link when you hover over it, but outlook is trying very hard to make the email link visible so it will override those styles by itself and make it look blue again. I think the example above should be enough, and you could also make the href attribute to be the actual mailto:email@example.com if you wish.

7

Evie… you legend!! The style example above is exactly what I wanted. The fact that it still remains a hyperlink is fine by me, the colour was just the issue so that the text could be legible.

Many thanks,

S