Service cannot be registered

OL Connect Professional General
1

I am having problems installing the server, I keep getting the error

2016-06-03 21:37:08,242 ERROR : Service cannot be registered (exit value = -1 (INS000286) - "“C:\Program Files\Objectif Lune\OL Connect\Connect Server\ServerService.exe” install ") (INS000278)
2016-06-03 21:37:08,258 ERROR : An invocation target exception occurred.exit value = -1 (INS000286) (INS000430) : null

It installs fine if I don’t select server…

I tried it on another pc and it installs fine and I can see the service. ( so guess not installer or files)

Any ideas, Thanks in advance.

2

Could you please give us some more information:

  1. Which Connect version and Brand do you want to install?

  2. Are you installing from an ISO or by Online installer?

  3. On what Windows version do you try to install?

  4. Can you please append the installer logs here.

  5. In the end this seems to be an issue with the credentials of that user you want to use for running the server service. This user needs to have the right to install, start and run services. The user must also not be in the list of users, which are not allow to start services. See the installer online help for more details.

3

Dear Karl Butler,

are there any news on this issue?

4

I’m trying to Install PlanetPress Connect 1.4.1. using the ISO installing on Windows 7

I am in Admin Group, and In local policies / User Right Assignments ‘Deny Logon as service’ is empty and I’m in ‘Logon as service’.

The only thing that may be a little odd is I’m on Domain, so have to put in Domain/User and click validate button, this will not validate unless I connect Via VPN, I get “there are currently no logon servers available to service the request” so install is done with me connected to VPN.

The software installs fine if I don’t select the “server” on install.

If I do select server the point of stopping is “Running Liquibase to initialise the database”

After that it stops the install and the OL server is not showing in the services.

I tried on a new VM on the same Laptop, with the same result.

The log is .

2016-06-06 15:25:56,303 INFO : MySQLConfigureAction.execute()
2016-06-06 15:25:56,303 INFO : NOTE: logging of this execute function is ment to be temporary!
2016-06-06 15:25:56,303 INFO : MySQL mysqlDir: C:\Program Files\Objectif Lune\OL Connect\MySQL Product\MySQL
2016-06-06 15:25:56,303 INFO : MySQL mysql_port3306
2016-06-06 15:25:56,303 INFO : MySQL dataDirDataTarget: C:\ProgramData\Connect\MySQL\data
2016-06-06 15:25:56,303 INFO : MySQL oldDataDirDataTarget: C:/Users/Karl.Butler/Connect/MySQL/data
2016-06-06 15:25:56,397 INFO : MySQL wrote ‘my.ini’
2016-06-06 15:25:56,397 INFO : MySQL serviceName: OLConnect_MySQL
2016-06-06 15:26:02,419 INFO : MySQL cmd: “C:\Program Files\Objectif Lune\OL Connect\MySQL Product\MySQL\bin\mysqld.exe” --install OLConnect_MySQL
2016-06-06 15:26:10,063 INFO : Service:OLConnect_MySQL
2016-06-06 15:26:10,063 INFO : OK: The Service is up and running
2016-06-06 15:26:11,061 INFO : MySQL createMySQLDatabases()
2016-06-06 15:26:11,061 INFO : ended MySQLConfigureAction.execute() successfully
2016-06-06 15:27:10,254 ERROR : Service cannot be registered (exit value = -1 (INS000286) - "“C:\Program Files\Objectif Lune\OL Connect\Connect Server\ServerService.exe” install ") (INS000278)
2016-06-06 15:27:10,269 ERROR : An invocation target exception occurred.

exit value = -1 (INS000286) (INS000430) : null
2016-06-06 15:27:10,269 INFO : Rollback is disabled as it is not fully implemented

Now… I have manged to install on a new local user account… with the service running as that user and it fine. (as a work around) so it does seem to be somthing to do with credentials but cant pin point where. the issue is not as important now, but if you have the correct solution would be great.

Thanks