planet press workflow doesn't process the larger 4mb size file transnational

we have 3 process 1 input file and create txt with consignment number after that 2nd create pdf out

i have working transnational data statement of account the 5kb to 3mb file is working fine i have received pdf out. but when i going to process 4mb to larger file size the template takes 4 hours to process and show this error.

can you please rectify the error and suggest the best way.

Hi,

I would suggest you open a support ticket to look into this,there’s not enough information to help you here.

Thanks.

http://planetpress.objectiflune.com/en/resources/support

1-866-348-5863