MS C++ redistributable on windows 11

OL Connect Professional
1

Hi guys,

I just wanted to raise this to anyone who can help resolve this.
Not sure any you get this issue. It seems that its becoming more of an issue after a windows update.

The issue is when there is a new windows update, Planetpress Designer fails to start. Its only after installing the MS C++ redistributable that it works again. The last time I mentioned this to support, they said it was a conflict of the old version of the ms C++ redistributable which connect is bundled with.

The error log I can provide is from the event viewer

Faulting application name: Designer.exe, version: 2025.1.1.0, time stamp: 0x669ec979
Faulting module name: MSVCP140.dll, version: 14.13.26020.0, time stamp: 0x5a39fef7
Exception code: 0xc0000005
Fault offset: 0x000000000001b93c
Faulting process id: 0x8624
Faulting application start time: 0x1DCE3A76E69F586
Faulting application path: C:\Program Files\Objectif Lune\OL Connect\Connect Designer\Designer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCP140.dll
Report Id: 95fb5629-bfeb-47a3-a00c-538c2a9fcf33
Faulting package full name: 
Faulting package-relative application ID:

Not sure where we got with this.

Kind regards,
James.

2

@james123456, don’t get me wrong but may we know what the question is?

I’m afraid that the latter isn’t entirely true. Because the version installed with Connect in the latest releases is – As of November 2025 at least – Microsoft Visual C++ 14.42.34436 and not, as present in the error, 14.13.26020.

[Internal reference: 96836]

3

Hi @Marten,

Appologies for the delay.

Like I said, when we have a windows update, PP connect does not launch afterwards. Even if we restart our PCs. The only resolution is to download the latest MS redistributable at the time it is (Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.51.3623.) then it works.
It could be a coincidence after the windows updates, a cached version still lingers behind and PP connect tries to use it instead of the new one. This also happend to one of my collegue and the only resolve was to reinstall MS redistributable. Has this been reported from other users? Are there any plans to fix this?

Kind regards,
James.

4

I can confirm this has happened to our Designer after windows updates multiple times, and your method to fix it is exactly what works for me too!

5

May I suggest that either one of you report this to support so they can then escalate this to R&D?

6

Hi @jchamel,

Ticket no. 439136 logged referencing this thread for details.

Kind regards,
James.

1 Like
7

This was resolved via support ticket 1866498 back in December last year!

2 Likes
8

Hi @AlphaResponse

May I please confirm the current status of 1866498 and its distribution into current versions of OL Connect?

I’m getting the above error every patching cycle, and this has caused significant additional work.

I’m using OL Connect 2026.1.2, for Workflow Server and Designer (with Chromium).

We’re not seeing any improvement following upgrades in response to your earlier message that the resolution had been completed in December 2025.

It seems like OL Connect requires a specific version. MS patching intentionally downgrades MSVCP140.dll, and then OL Connect Server windows service stops shortly after starting with errors reported into the Windows Event Viewer.

Last night the error read as follows

Faulting application name: Designer.exe, version: 2026.1.2.31539, time stamp: 0x688c8016
Faulting module name: MSVCP140.dll, version: 14.13.26020.0, time stamp: 0x5a39fef7
Exception code: 0xc0000005
Fault offset: 0x000000000001b93c
Faulting process id: 0x89c
Faulting application start time: 0x01dd411b6acc8c24
Faulting application path: E:\Objectif Lune\OL Connect\Connect Designer\Designer.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCP140.dll
Report Id: 1ebbbb75-2a20-42ec-a344-bdbd97cd329a
Faulting package full name:
Faulting package-relative application ID:

The workaround fix is to go into Add/Remove Programs and repair the Microsoft Visual C++ v14 Redistributable (x64 and x86), then reboot.

As this takes time, our 24/7 server needs to be offline for the post patching repairs and reboot.

Edit: I note that service ticket solutionId 260907080816470 does not include Microsoft Visual C++ v14 (x86 or x64) as a prerequisite at all. Now I’m more confused.

9

Hi,

Sorry I can see how my post may have been slightly misleading,
There was was no solution in terms of changes to OL Connect, I just wanted to verify that OL Connect have been aware of the issue since at least December last year!

So the only fix is to do as you described unfortunately, again apologies for the confusion.

10

As of Connect 2026.2 we link our C++ libraries statically, which should prevent this issue. This has had a long internal history, starting with the initial investigation in November 2025.

Installing the redistributable manually is still the accepted workaround in 2026.1 and earlier.

11

Hi @iwest, @Sander and the collective.

This issue has been resolved for me.

The issue I had was todo with an old Canon print driver that was the causing the issue in. Removing it and installating the latest update from Canon website did fixed my issue.

For your issues, it could be something similar where a software application is using an older version of MS C++ redistributable and every time there is a windows update ir breaks PlanetPress connect designer. It’s a tidous task to do to try and find the application causing the issue.

I hope this helps everyone.

Kind regards,
James.

12

We have uninstalled Visual C++ Runtime v14 (14.51.36247.0) and instead installed Visual C++ Runtime v17 (2022) (14.44.35211.0).

OL Connect Server is currently working okay with this older runtime version. The impact will be reviewed when server patching cycle reoccurs.