Installer quits without message

OL Connect Professional General
1

Dear All,

I would like to install PlanetPress Connect 1.0 on my PC, but both the online and offline installer quits without an error message right after unzipping. I only have 4 GB of RAM in my PC instead of 8 GB, can this cause the problem?

Kind regards,

Istvan

2

Hi Istvan,

Normally the RAM should affect the speed but not the ability to install (though the software will noticeably be sluggish). When the installer fails, it should at least attempt to write to its installer log file, otherwise something could appear in the windows Event Viewer.

The log file is located in: C:/users/<yourusername>/Connect/logs/Installer/

Event viewer is in the Control Panel, Administrative Tools, Event Viewer. In that application, it should be under Windows/Applications.

You can post error messages here from the event viewer, but logs should be posted on pastebin.com if they’re large.

3

Dear Evie,

Thanks for the answer. I found the log file: after multiple unsuccesful install attempts (trying both the online and the offline installer) it is still completely empty. It is named Installer_20150226.txt.

There are no trace in the event viewer of these unsuccessful installations. One event might be relevant, this is the XML error file:

&lt;Event xmlns="__http://schemas.microsoft.com/win/2004/08/events/event__"&gt;

&lt;System&gt;

&lt;Provider Name="__Windows Error Reporting__" /&gt;

&lt;EventID Qualifiers="__0__"&gt;1001&lt;/EventID&gt;

&lt;Level&gt;4&lt;/Level&gt;

&lt;Task&gt;0&lt;/Task&gt;

&lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;

&lt;TimeCreated SystemTime="__2015-02-26T22:49:07.000000000Z__" /&gt;

&lt;EventRecordID&gt;13499&lt;/EventRecordID&gt;

&lt;Channel&gt;Application&lt;/Channel&gt;

&lt;Computer&gt;BHNBUDIME.bhn.kme.intern&lt;/Computer&gt;

&lt;Security /&gt;

&lt;/System&gt;

[-](file:///C:/Users/HUBU1093/AppData/Local/Temp/tmp930.xml#) &lt;EventData&gt;

&lt;Data&gt;1557438147&lt;/Data&gt;

&lt;Data&gt;5&lt;/Data&gt;

&lt;Data&gt;RADAR_PRE_LEAK_WOW64&lt;/Data&gt;

&lt;Data&gt;Nem érhet? el&lt;/Data&gt;

&lt;Data&gt;0&lt;/Data&gt;

&lt;Data&gt;installer.exe&lt;/Data&gt;

&lt;Data&gt;0.0.0.0&lt;/Data&gt;

&lt;Data&gt;6.1.7601.2.1.0&lt;/Data&gt;

&lt;Data /&gt;

&lt;Data /&gt;

&lt;Data /&gt;

&lt;Data /&gt;

&lt;Data /&gt;

&lt;Data /&gt;

&lt;Data /&gt;

&lt;Data&gt;C:\Users\HUBU1093\AppData\Local\Temp\RDR6A63.tmp\empty.txt&lt;/Data&gt;

&lt;Data /&gt;

&lt;Data /&gt;

&lt;Data&gt;0&lt;/Data&gt;

&lt;Data&gt;a70581b0-be09-11e4-99b3-534e57000000&lt;/Data&gt;

&lt;Data&gt;0&lt;/Data&gt;

&lt;/EventData&gt;

&lt;/Event&gt;

However, I dont always get this event after installations. : (

Any and all help would be much appreciated.

4

Can you give a little more details on the type of system you’re on? What version of windows, what kind of hardware, is it virtualized, etc?

5

I think I have found the solution: my Java installation was messed up. About a year ago I installed 64-bit Java, and set my PATH variable to a custom value (I did some java development for android). After uninstalling the 64-bit Java, and setting the PATH variable back to its original value, the offline installer works fine.

Thanks : ]