Getting error message Access violation at address 100244D4 in module 'AlambicEdit.dll'. Write of address 100244D4 when attempting to update PP Image Oracle Database in workflow

1

I am looking for guidance in how to fix the error I am receiving when creating a pdi index file along with the pdf/vt.

REQST: PPImage Request - 8:18:17 AM

INFO: Processing file C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\PlanetPress Image\QueuedJobs\E45B5471.ps
INFO: Extracting files from zip
DEBUG: Reading job options from input file
DEBUG: Watch Process Name : P_CreatePDI_With_Connect1
INFO: Starting extraction…
ERROR: Access violation at address 100244D4 in module ‘AlambicEdit.dll’. Write of address 100244D4
ERROR: I1005 : Error while processing job; moving file to error folder: ppiE45B5099.ps

REQST: End time: 8:18:17 AM (elapsed time: 00:00:00:367)

Any ideas on why I am getting the access violation?

This is a test setup as we are upgrading PP Suite to Connect - version 2021.2.1.3151

image
image422×541 19.6 KB

2

Hi,
This might need to be looked into in more detail, would you be able to open a support ticket?
thanks.

3

Logged issue #206727