Have an workflow that is creating several PDFs with a cover sheet then attaching different PDFs behind that
when the workflow gets to Merge PDFs it give an error:
W3001 : Error while executing plugin: Error inserting pages from ‘source’: An incorrect structure tree was found in the PDF file but operation continued
1: lt3|Address.txt|Merge PDF Files - FilesPrep
denverdl,
Are you sure the file you’re attempting to attach is a valid PDF? The MergePDF would logically fail if you’re attempting to merge a file that isn’t a well-formed PDF. That last line appears to say you’re loading Address.txt , which of course wouldn’t work.
~Evie
The process uses the Address.txt to create a Cover sheet then behind the cover sheet we are attaching the customer’s PDFs.
Question I can open the PDF that has the issue and it appears to be ok is there a test or why to tell if a file is bad or not “well-formed”
By default, Merge PDF Files has its Masks box set to *.pdf. It should not be capturing Address.txt, or any other file that is not a PDF. Did you perhaps change that option to, say, . or something?
Otherwise, there should definitely be an indication of which file has failed if that’s not the one. I’m wondering what ‘source’ refers to in this context, too.
the Merge PDF files plug in is set for “*.pdf”
Think I found the pdf that is causing the issue but not sure what is wrong with the file or how to fix it. not sure what Planet Press does not like about this file
If the file is created by a third party system, it’s possible that it doesn not follow the appropriate PDF standards and fails because of that.
Either that, or the PDF version is too high - last I heard, PlanetPress did not support PDFs above version 1.7.
I would suggest opening a technical support request and send the agent your PDF so that they can check exactly what’s going on, and perhaps find a solution for you.
You can do this by phone, or through the web.
thanks the PDF that has the issue is ver 1.7
I have place a ticket already