FTP output not connecting

OL Connect Professional General
1

I have a queue which sends a file to a remote FTP site however the files are not being sent and just ending up in the error folder.

I am connecting via Fillezilla from the same computer but am unable to do so using connect.

On the ftp server this is the log file:- IP address and user name changed for security:-

#Software: Microsoft Internet Information Services 7.0
#Version: 1.0
#Date: 2016-03-24 10:01:43
#Fields: time c-ip cs-method cs-uri-stem sc-status sc-win32-status
10:01:43 xxx.xx.xxx.xxx [75]closed - 421 121 ----------- this shows the failed connection - Passive
10:07:41 xxx.xx.xxx.xxx [76]USER Admin 331 0 -------------------- this shows the Filezilla connection - Active
10:07:41 xxx.xx.xxx.xxx [76]PASS - 230 0 -----------Filezilla Connection
10:07:41 xxx.xx.xxx.xxx [76]CWD / 250 0 -----------Filezilla Connection
10:09:43 xxx.xx.xxx.xxx [76]closed - 421 121 - ----------- this shows the failed connection - Passive

The choices are very limited for the FTP send - are there other options elsewhere?

The filewall is turned off on the connect computer I am trying to send from

Thanks

Nigel

2

Hello Nigel,

Have you try to change the Connection Mode (Active/Passive) ? Is there some errors in the ftpxxx.log file ?

The log files are in %APPDATA%\Objectif Lune\PlanetPress Workflow 8\PlanetPress Watch\Log

Sophie

3

Hi Sophie

Thanks for your response. I have tried bit passive and active - I think that is the [76] and [75] in the error log above.

Looking in ftpxxx.log the error log is says:-

ERROR: w2101 : Connection failed: Socket Error # 10060

Connection timed out.

Any ideas?

Thanks

Nigel