FTP Input troubleshooting

OL Connect Professional Workflow
1

My client wants to use their own SFTP server to host files and have our Workflow server check that server for new files. It seems to connect, waits a minute and then disconnects, but does not see the test file. I’m not sure if I’ve got the directory syntax correct or not or if it’s even trying?

Sadly, the server doesn’t give detailed log files, so I can’t ask them for a useful log. Is there a way to troubleshoot this in Workflow?

2

Do you get any error from Workflow? If not, then most likely, it doesn’t have proper rights to see the files. Look at the rights for the user Workflow runs under as a service.

Make sure that this users can read/write/modify the file on the SFTP server.