Error W3001: Error while executing plugin

OL Connect Professional Workflow
1

Hi - below is an error message I am receiving. Does anyone have any ideas why?

W3001 : Error while executing plugin: HTTP/1.1 500 Internal Server Error LoggedApplicationException: There was an error running the output creation process caused by ApplicationException: Component ‘AdditionalText_1’: Problem while adding text [�], character [\ufffd:0xfffd] is not present in font ‘NimbusSanL-Regu’
(SRV000042) Create Output: W1603 : Plugin failed - 08:32:50 (elapsed time: 00:00:01:037)

I have one branch with a data mapper and set properties plugin then I have six other branches with six different templates with pdf output. I am trying to use the retrieve items on each of the six branches.Then a process to merge them into one final pdf. Maybe my set properties and retrieve items are not set up properly? Any insight would be greatly appreciated.

Thanks

2

Based on your error message, it looks more like a font problem. Some additional text you are adding in your Output Preset is referencing a character that is not found in the font used: "NimbusSanL-Regu’.

That would be hard to troubleshoot over the web.

To help you properly we would need to see the Template and reproduce the issue. I suggest you open a technical support call at 1-866-348-5863 or through our website.

3

Ok - Thank You !