Error running big files through PlanetPress Connect

OL Connect Professional
1

Running 44+k page document through the workflow. we have 128gb of ram. the following error is raised.

Faulting application name: PPWatchService.exe, version: 2021.2.1.3151, time stamp: 0x2a425e19

Faulting module name: KERNELBASE.dll, version: 6.3.9600.20369, time stamp: 0x626a1077

Exception code: 0x0eedfade

Fault offset: 0x00014128

Faulting process id: 0xf3c

Faulting application start time: 0x01d8775880064ba2

Faulting application path: C:\Program Files (x86)\PlanetPress Workflow\PlanetPress Watch\Bin\PPWatchService.exe

Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

Report Id: 88cc9c3f-e3e4-11ec-812a-005056a416d0

Faulting package full name:

Faulting package-relative application ID:

2

Hi Jacob,

The Watch service is a 32bit process so it can’t use more than 2GbRAM, independently of how much there is on the server(it actually is closer to 1.8Gb). Can you find if the workflow logs show any error messages at the time you have this crash in the Even Viewer? Have you observed if your PPWatchService.exe was using high amounts of RAM prior to crashing?

This is probably the kind of issue you’ll want to bring to tech support for investigation. A deeper look at the workflow config might be needed.