Designer Install Issue

When I try to install the latest version of Designer over my existing version, I get to the Server Configuration → Run Server as stage where you input your username and password.

I enter the correct credentials and click Validate User and I get the error “Failed to grant “user” the right to log on as a service”

How can I fix this? I know the credentials are correct and I was able to install the previous version of Designer with no issues (ie. the Validate User button worked as expected)

Hi @marrd,

Do you know if the user account under which you would like to install the PlanetPress Connect Server does have the right to log on as a service?

Please note that Connect requires local Windows Administrator rights when installing the software and activating the software license.