Designer closes a few minutes from the start

OL Connect Professional
1

Good morning to everyone!

We obtained a new license to set up a new OL Server, but after doing that we realized that all the new machines on which we install Designer and activate the magic number will have a bug. They’ll stop after about 5 minutes of starting the software.

I found that if I use the new license to register the magic number, this doesn’t happen. But in the computers where I already registered the magic number with the old license cannot be changed since the system says: “This magic number is already being used by another license of the same product”

Is this a known issue? How can I fix the computers already registered with the old license?

Both licenses are active and the designer version is V 2019.1.0.57806

Thank you very much!

2

you cannot assign the same magic number to different serial numbers, that’s not allowed.

And if you run the same serial number on more than one machine concurrently it would cause a license validation issue and the Connect Server service is shutting down then.

You should check the Connect Server log for errors to find out more. What errors you’re getting?

Did you only install Designer or is this a complete Connect installation with all Connect modules?

3

Thank you for your response MarinS.

I only have Designer on the computer, with MySQL. And the program that crashes is Designer, I tried to find the logs but this folder is empty:

C:\ProgramData\Objectif Lune\OL Connect\ErrorLogs

Should I look in another folder?

Thank you very much!

4

check this folder for the Designer log: C:\Users<#Windows User#>\Connect\logs\Designer.

5

Thank you very much Martin!

I found the error that is closing the software in the logs, it’s this one:

2022-04-04 11:55:29.078 [L exception] Error: 101
Method: SignatureCheck
Message: jar File is not Signed: C:\Program Files\Objectif Lune\OL Connect\Connect Designer..\plugins\org.eclipse.equinox.concurrent_1.2.0.v20210202-1157.jar
Location: checkJars()

Do you know what it means?

Thanks again!

6

Before that error, I also have more INFO messages, the last ones before the error are:

[2022-04-04 14:38:03,401] INFO [main] com.objectiflune.application.k.postStartup(k.java) Starting license checks… (Dsgn_19)
[2022-04-04 14:38:03,403] INFO [main] com.objectiflune.application.k.postStartup(k.java) License checks started. (Dsgn_18)
[2022-04-04 14:38:07,855] INFO [me-launcher-1] com.objectiflune.contentcreation.mergeengine.remote.MergeEngineRemoteActivator.run(d.java) Registered : C:\Users\feder\Connect\temp\Mergeengine\22576 (Cc_132)
[2022-04-04 14:38:08,305] INFO [qtp1498727947-43] com.objectiflune.core.scheduling.hostscoped.Component.register(Component.java) ContentCreation.register( com.objectiflune.contentcreation.mergeengine.remote.MergeEngineRemotePlugin ) plugins.size = 1
[2022-04-04 14:38:09,902] INFO [we-launcher-1] com.objectiflune.outputcreation.weaver.remote.WeaverEngineRemoteActivator.run(e.java) Registered: http://localhost:55051/rest/weaverengine (Oc_14)
[2022-04-04 14:38:10,113] INFO [qtp1498727947-89] com.objectiflune.core.scheduling.hostscoped.Component.register(Component.java) OutputCreation.register( com.objectiflune.outputcreation.weaver.remote.WeaverEngineRemotePlugin ) plugins.size = 1

I attach the whole file: Designer-2022-04-04-(7528).txt (47.0 KB)

Thank you again for your time! I appreciate it!

7

that’s a strange error, which may point to a broken installation.
Could you just remove Connect and after a reboot install again from scratch?
And could you install latest version 2021.2, or is there a reason why to use the old version 2019?