I upgraded from Workflow 2018.1.1 to 2018.2.0.
After the upgrade, the Create Print Content plugin fails with “Catastrophic Failure”.
Error codes: w3001, then W1603.
After I rolled back the installation on my production server, I tested this on my laptop. Same exact issue.
Note I also have Connect installed on both of these machines but did not upgrade Connect first. I was under the understanding that Workflow would be backwards-compatible.
Is this a known issue?
They’re backwards compatible with resources but the Workflow and Connect applications must always be on matching versions. So while your templates and presets should continue to work after an update, it’s still required to complete the update by installing both Workflow and Connect.
If you want to remain on your older version (2018.1.1) then you’ll need to uninstall both Workflow and Connect and reinstall that version (Workflow 2018.1.1.13044 and Connect 2018.1.1.51014)
Otherwise, you’ll need to update both to the current latest versions (Workflow 2018.2.0.13411 and Connect 2018.2.1.54383)
Hey guys,
I encountered the same issue but in my case both Connect and Workflow are 2018.2.1
(Workflow 2018.2.0.13411 and Connect 2018.2.1.54383) as suggested.
It fails on the “Create Web Content” plugin using a template made in version 1.8.
Does anyone know how to solve this?
Try opening the resources for that template (datamapper, template, etc) in Design, saving them, and sending them back to Workflow. It should warn you that it’s going to update your template and it will no longer be compatible with older versions of Connect.
If that doesn’t work, I’d suggest opening a technical support issue so we can take a closer look at what’s going on.
I cannot possibly open each of the hundreds of Connect Resources and “update” them just to level up my instance of Workflow. Hopefully that isn’t required, as per your first reply that the resources are backwards compatible.
I have tested that when I upgrade Workflow only, I get this error. When I upgrade both Connect and Workflow, I get no errors. So, I’ll try again next weekend, and upgrade both Connect and Workflow, before I test.
Also, rolling back isn’t nearly so simple. The installer (both Connect and Workflow) go into “Not Responding” mode during un-install. This is a longstanding issue. I have to use OL Connect Remover tool, and even that leaves a MySql folder behind which will causese incompatible schemas if left behind.
I don’t think I’ve ever had a Connect upgrade/install simply WORK.
No, the “Open in Design and Update” advice was directed at fel158 who’s having similar issues. For you it just seems to be a case of an incomplete update.
Yes, I apologize for the confusion.
In my case, updating the templates did not help.
However I found that the “OL Connect Server” service was stopped in the task manager.
I manually started it and now it works.