Cannot connect to application

OL Connect Professional Designer
1

Hey,

I have faced a problem. While I was opening the template connect has thrown an error:

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffcd1fff31d, pid=16400, tid=0x0000000000004a68
#
# JRE version: Java(TM) SE Runtime Environment (8.0_144-b01) (build 1.8.0_144-b01)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.144-b01 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C  [xul.dll+0x168f31d]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
#   http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

---------------  T H R E A D  ---------------

Current thread (0x0000000002763800):  JavaThread "main" [_thread_in_native, id=19048, stack(0x0000000000050000,0x0000000000150000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x0000000000000000

And since then I get this error while running All in One plugin:

INFO [06 Nov 2018 15:21:35,502][Thread-21] com.objectiflune.datamining.engine.product.DataminingEngineThread.run(DataminingEngineThread.java) Can't connect to application, retrying (Dm_1725)

Can someone help? Thank you

2

Try the following:

Create a new dummy Template using a new Datamapping based on whatever you’d like.
Test it in the Designer (produce an output)
Test it in Workflow using the All In One plugin.

The goal is to see if the application is the problem or if your Template is corrupted.

3

It was working until the error occured.

I have also other templates in this project, and they also stopped working after this error.

4

Then I am afraid that something went wrong with the app itself. Could be a corruption of the Server as well.

To help you properly we would need to see the Template and reproduce the issue. I suggest you open a technical support call at 1-866-348-5863 or through our website.