AWS - licensing issues

OL Connect Professional
1

I have a customer using Connect (2019.1) on AWS (T2 Extra Large). If they restart the server the magic number changes and they need to relicense the server. This is a bit inconvenient and is potentially a problem as there is a limit to the number of times that they can move the license.

They are aware that the MAC address changes when they restart the server. Would applying a static MAC address prevent the licensing issues or are there other parameters relating to the AWS server that they also need to make sure do not change across restarts?

2

There are a number of different parameters taken into account when computing the Magic Number. A static MAC address will not be enough to ensure it doesn’t change with each restart.

Please contact our Activations team to discuss possible options to prevent this issue from occurring.

3

Thanks Phil. I will contact Activations.