Alambic server crashed

OL Connect Professional
1

Hi,

I have a v7 Design document that I’m running in Connect Workflow that emails a simple pdf. There’s a condition that checks if the language is French or English, based on the data. If I use an English test file, it works fine. If I use a French test file, I get the following error:

INFO: Processing file C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\PlanetPress Image\QueuedJobs\22AE3672.ps
DEBUG: Reading job options from input file
DEBUG: Watch Process Name : statement_email_test
INFO: Starting conversion…
INFO: Initializing PlanetPress Alambic…
INFO: Distilling file to État de Compte.pdf…
DEBUG: The Alambic server crashed while reading the output and will be restarted. Please try again. (Error reading from server: Error code 109: The pipe has been ended.)
DEBUG: Recoverrable error detected, retrying…
ERROR: I1007 : Error while converting to PDF : The Alambic server crashed while reading the output and will be restarted. Please try again. (Error reading from server: Error code 109: The pipe has been ended.)
ERROR: I1005 : Error while processing job; moving file to error folder: 22AE3672.ps

I have a feeling the problem might have something to do with the French characters. This is the contents of the ps file that was moved to the error folder. I noticed that on the 3rd line, the É is replaced with \311:

%!PS-Adobe-2.0
%%ArchiveDestination: c:\
%%ArchiveFilename: \311tat de Compte
%%ArchiveForm: Statement
%%ArchiveMethod: PDF
%%autoExtension:             1
%%autoRotate:             0
%%colorDownsample:        3
%%grayDownsample:         3
%%colorResolution:        300
%%grayResolution:         300
%%monoResolution:         1200
%%colorCompression:       0
%%grayCompression:        0
%%monoCompression:        1
%%asciiEncode:            0
%%flateCompressText:      1
%%optimizeView:           1
%%embedAll:               1
%%subset:                 1
%%PDFmasterPassword:      xxxxxxxxxxxxxxxxxx
%%encryptionMethod:   0
%%canChange:              1
%%canCopy:                0
%%canNotes:               0
%%canPrint:               1
%%MailWith: SMTP

…

Any ideas why it might have problems with the French chars/data?

thanks

2

Hello @morgan,
If you output the same date file from the Designer to a folder, do you get the error?

3

Hi @jchamel
When I output to a folder, I get no errors and the pdf looks fine.

4

I suggest you open a technical support ticket through our website. An agent will remote in at your site, try and reproduce the issue and guide you to a resolution.

5

ok, sounds good, thanks for your help!

6

Hello @morgan,

I would recommend you to replace the part in between “If I use a French test file, I get the following error:” and “Any ideas why it might have problems with the French chars/data?” with something like “[Removed]”, for example, in your original post as this part still seem to contain sensitive information and is no longer necessary when you would take @jchamel’s suggestion into account.

7

I’ve made the change myself. Thanks for pointing it out, Marten.

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