Have a manual workflow I would like to automate where an email comes in to an individual and they then copy information into a database.
I cannot use email input as (for security reasons) we cannot use POP3 and installing outlook on the server has previously had issues.
We do have an SMTP connector and have been trying to use the SMTP input. When an email is sent from the address (planet.press@domain.com) it picks it up, but there is no forwarding rule we can get to work.
we tried using mailbox forwarding but when forwarding from Exchange the mail is sent from the recipients mailbox and not the planet press one so the rule does not trigger it to use the send connector I set up.
When trying with an outlook forwarding rule, it doesn’t give an NDR, but also doesn’t trigger the input.
You have a SMTP Input task that captures the email properly
You (presumably) process whatever information needs to be processed from that email (that would be the automated version of your current manual process)
You (presumably) want to forward the email to its original intended recipient, after you’ve processed the information (and this is where you are encountering issues)
Unfortunately the issue is the first stage (SMTP input).
I run outgoing emails from several processes and they all work fine, however we cannot get the SMTP input to pick up on incoming emails.
I found a few ideas on google (routing and/or auto-forwarding) but none of them seem to trigger the connector to send the email through to the SMTP on the server.
Your PC obviously has to be publicly available to all the processes sending mail. In those processes, you simply need to specify the IP address of the PC and port 25. That’s all that’s required for the SMTP Input task to start receiving emails.
Perhaps you have a network policy blocking port 25?